Resource Center
Placing a Load — FAQ
Quick answers about submitting a shipment request, response times, documentation, and how Valen routes inquiries.
What information should I include with a shipment request?
Include origin, destination, pickup date, delivery timing, commodity, weight, equipment needs, and any appointment or facility requirements.
How fast will Valen respond?
Most qualified requests are reviewed the same business day. Time-sensitive capacity requests should include pickup timing and lane details.
Is Valen a carrier or a broker?
Valen operates as an asset-based dry van carrier. Carrier authority and insurance documentation are available for broker and shipper verification.
What equipment does Valen support?
Valen currently focuses on dry van transportation, with operations built around clear status communication, clean documentation, and disciplined closeout.
What documents can brokers request?
Brokers may request carrier setup documents, insurance information, authority details, BOLs, PODs, and shipment records related to active or completed loads.
Where should safety or compliance matters go?
Use the Safety & Compliance channel for carrier verification, insurance requests, safety concerns, and compliance-related inquiries.