Claims Procedure

Valen Logistics LLC is committed to handling freight claims with documentation, fairness, and professional review. The following outlines the process for reporting cargo loss, damage, shortage, or shipment-related exceptions.

Claims for cargo loss, damage, or shortage must be submitted in writing to admin@shipvalen.com. Claims should include the load number, shipment details, date of delivery, description of the issue, claimed amount, and supporting documentation.

To review a claim, please provide all available supporting records, including the signed bill of lading, delivery receipt, photographs of damage where applicable, invoice or proof of value, inspection notes, and any written exception noted at pickup or delivery.

Valen will review the submitted claim materials and may request additional documentation if needed. Complete and timely documentation helps support a clearer review process and faster resolution.

Claims are reviewed according to applicable law, the governing transportation agreement, the shipment record, and the documentation provided. Valen will work to resolve claims professionally and communicate next steps after the claim materials have been reviewed.

The handling of any claim may depend on the bill of lading, rate confirmation, transportation agreement, applicable federal regulations, and the facts surrounding the shipment. Submitting a claim does not guarantee approval or payment.

All claims and related questions should be directed to admin@shipvalen.com.